Returns & Exchanges

At Keratin Salon Direct, we want you to achieve professional-grade results with complete confidence. If you are not fully satisfied with your purchase, we offer a 30-day return window for unopened or gently used products.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leakage during transit.

• 3.
  Ship the Items

  Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.